I made my first visit to a market with self-checkout today. There was one conventional checkout line and five self-checkout lines. The self checkout lines had NO clerks. You put your purchased goods on a scanner, one item at a time, then into a bag. Your total is announced and you put your money in a machine, and away you go.
It was awesome, and intimidating. My first experience and I was hesitant. One of my two items did not scan and I did not know what to do, so I went to conventional check out... but had mixed feelings about no clerk checking out.
How impersonal service has become. And yet, I used to hate it when the check out clerks banged my dinner through the scanner and a box boy (box-person) bagged it, and shoved it at me. I have become used to buying gasoline without an attendant, why not groceries?
But, my, the store itself: Huge, wide wide aisles lined with sparkling products. Lots of room for my scooter. Rack upon rack of goods of all types and descriptions. The sea-food alone was impressive: great trays of shrimp, all looking exactly alike...looking almost factory made...amid other trays of edibles.
I hear that this chain ofr stores is closing many of its outlets. I wonder why. Practically no clerks to dispense all these goods. It is automation carried to the next level...and not doing well, Curious, and poignant.